Today companies should be concerned about free and fast delivery, just like this last-mile delivery solution explains. So, have you ever wondered how companies take care of their customers’ satisfaction by reaching and maintaining short delivery times?
In case your answer was “yes” you may find this post useful!
The last-mile delivery concept refers to the stage when a carrier picks up orders from a distribution hub or warehouse and delivers it to the final customer. It is recommended that this process goes on quickly and effectively.
In order to ensure customer satisfaction, the company should control its delivery process and consider that the sooner a customer receives their package, the happier they will be.
Consumer buying behaviors have changed, especially when it comes to online shopping. Nowadays, consumers expect free – or at least cheap – and fast delivery.
So, how can the companies satisfy the consumers while staying competitive? With the aim of achieving so, companies attempt to find ways to improve efficiency and cut costs in order to fund their shipping logistics.
Key steps in the Last-Mile Delivery Process
#1: Orders are digitally entered into a centralized system
Orders and requests are monitored both by the sender and the end recipient, who is likely following the status of their delivery through a tracking number.
#2: Orders arrive at the transportation hub and await delivery to their end recipient
Businesses need to ensure the order gets from the transportation hub to the customer as quickly as possible.
#3: Orders are designated to delivery personnel based on routes and recipient addresses
For having an optimized, cost-effective delivery last-mile logistics solution, the parcels for delivery should be strategically sorted and designated.
#4: Orders are scanned before being loaded onto delivery vehicles
By doing so, the status of the order is updated for the sender, as well as the end recipient that tracks the shipment. In addition, it reduces the risk of packaged goods getting lost along the way.
#5: Orders successfully reach the end recipients, and proof of delivery is obtained
At this stage, the parcel has arrived at its final destination. The delivery personnel then updates the tracking information accordingly to verify and confirm that the delivery has been completed.
The blog of Logistics at MGEPS at UPV 