All posts by ivprebla

Delivering food by bike

In the past few years, many companies have started to deliver products from any business to any customer. For example, Deliveroo, JustEat, Glovo, Stuart, UBER Eats…

They offer to the business a easy way of send products to their customers. They give to the business flexibility in order they don’t have to pay employees that don’t have anything to do in valley hours or they don’t have problems on peak hours. In addition, they work as an intermediary between the restaurant and the customer so they guarantee that the restaurant will get paid.  Finally, they promote their business on their app and their Webpage. So, the business used to get more customers.

For their workers, they give a flexible job where they decide which hours want to work. In addition is healthy if they work using a bike. And is fast to be hired, in fact you will work as a freelance and they contract you and pay you for the orders that you deliver.

In this case we will talk about Deliveroo and Glovo which are the most important in Spain.

 

Deliveroo

It’s a company which was founded in London in 2013 and they job is to bring food from restaurants to your house. Nowadays, they spread across eighty-four cities in the UK, Netherlands, France, Germany, Belgium, Ireland, Spain, Italy, Australia, Singapore, Dubai, and Hong Kong. In Spain, they are expanding its business and now they are working in Madrid, Barcelona, Valencia, Zaragoza and Sant Cugat.

In the case of Deliveroo workers they pay you 4.25€ per order and they will earn at least 8,5€ per hour. They pay you twice per month and they give you a luggage carrier for your bike or your motorbike, one box for hold the orders, and two cooler bags, one for the box and another for orders.

In the case of the customers, you have to pay 2.50€ for order, but if you buymore than 15€ transports cost are included.

And now, a 30 seconds video:

Glovoo

It’s another Start-up created in Barcelona in 2015. Actually, they are working in 8 different cities, Barcelona, Madrid, Valencia, Zaragoza, Sevilla, Málaga, Paris and Milano.

Unlike Deliveroo, Glovoo works with all kind of Business, restaurants, pharmacies, markets… They can bring to your house from food till paracetamol, a book, a rose or whatever you want.

Glovers are the Glovoo’s workers and they earn a fixed quantity of money for the order (2.5€), and a variable quantity that depends on the distance (0.55€/km) and the waiting time (0.05€/min). Additionally, if it is raining the glover will earn 30% more.

In the case of the customers, Glovoo charge you a price for deliver your product from 1.90€ till 2.5€ depending on the establishment that you choose.

 

And a promotion video of Glovoo

 

 

Conclusion

In conclusion, there are a lot of companies that has been created in order to cover the last mile delivery, some of them are going very well, and others not, but it is a very interesting sector where people are investing a lot of money.

Healthcare logistics in Galicia

Why logistics for healthcare products it’s a so difficult task?

High number of different SKU (Stock Keeping Units)

Some of them have a very short period of validity.

In addition, some of them has to preserve special conditions (cold chain)

 

What are the most important thing that logistics company have to manage?

Surprisingly, the most important logistic resource is documentation, digital documentation is the most important resource that they have to manage. Documentation has to be always available so servers has to be running 24 hours 365 days, and if there is a problem, one backup server must turn it on and substitute failed server.

 

What’s more?

Blood, organs, vaccines, antibiotics, anticoagulants, paracetamol, ibuprofen, and thousands of different medicines…

 

An example

Servicio móvil is working for Galicia Healthcare Service (SERGAS) (SERvicio GAlego de Saúde) since 2013. They are managing the logistic of the whole community (688 hospitals) using a big warehouse (17000 m3) in the centre of the community (close to Santiago) where they stock more than 8000 different SKUs. Some of them has to be high controlled due to their period of validity or temperature. Their warehouse is full automatic with 46 shuttles that place and search all the products using more than 22000 different places.

Furthermore, they have 159 employees, 37 vehicles, that receive around 2000 product lines and send around 3500 orders per day.

Finally, I must say that all this logistic system saves 20 million € per year to our Healthcare Service.

 

In this video, you can see a very clear summary of the service of the company.

 

Malvarrosa’s auto wrecker

Malvarrosa’s auto wrecker had been established in 1981.

A typical auto wrecker receives the car. After that, they unregister the car on the national register. And workers extract all the dangerous things like fuel, oils, batteries… Finally, the car is deposited in a big place outdoors, like the folowing picture.

Razones para visitar el desguace

Stock a car this way has three big disadvantages:

  • You need a big place to store them.
  • Some parts of the car are damaged for being outside.
  • If you need a part for your car you have to find the car, and dissemble it.

For these reasons, Malvarrosa’s auto wrecker decided some years ago to invest in a new place where using technology they can store a lot of parts in the same place.

Its warehouse it is organised by 12,5-meter-high shelves that contain 12800 boxes and 3200 pallets. They have different types of boxes in order to fit the box to the part and save place. In addition, they have a robotic system with 4 robots that deposit and bring whatever you want using barcodes and RFID technology .

I could write a lot about it, but I think it’s better to understand it seeing this video, it’ in Spanish but you could use youtube subtitles in order to understand it better:

 

Alibaba also exports to China

Introduction (Avoid if you know what Alibaba is)
Alibaba Group Holding Limited is a Chinese-American e-commerce company that provides consumer-to-consumer, B2C and B2B sales services via web portals.

It also provides electronic payment services, a shopping search engine and data-centric cloud computing services. The group began in 1999 when Jack Ma founded the website Alibaba.com, a B2B portal to connect Chinese manufacturers with overseas buyers.

Now, it is the world’s largest retailer as of April 2016 surpassing Amazon and Walmart, with operations in over 190 countries.

The main activity of Alibaba

Some years before, Alibaba and Aliexpress were exporting products from China to Europe. On their webpages you can buy everything that you want at a really cheap price (also less than a 1€)

 

The new activity

Now, Alibaba in order to get profit from its network and its transport, Alibaba starts to export products from Europe to China.

What are the advantages of China?

  • China is the biggest country of the world (1300 million of habitants almost the double of the whole Europe) 
  • First world economic power (PPP of 23,194.411 billion dollars more than the whole European Union).
  • Chinese people loves european products and especially spanish products like wines and hams.

 

What are the advantages of Alibaba?

  • Avoid language barrier.
  • Reduce initial costs of expansion.
  • A logistic operator that integrates a system of customs management and tracking of order.
  • Own payment method.
  • Marketing services.

 

 

The queueing problem that affect us every friday.

Hello!!!

Last friday we were wainting for take our lunch in the Trinquet Restaurant. And Arguisti say to me that it could be a good example that we should study in this blog or in class. So I ask him if i could write it, and he gives me the OK.

IMG_20170324_144646

Firstly, I would explain the human resources that they have:

Human resources:

3 cookers that they elaborate breakfast, mid-morning meal, lunch, and afternoon snack. They start at 8 am. and they end at 17h. (8 hours and 1 hour to eat)

6 waiters that they arrive at different hours and they go home after its 9 hours (7.30-16.30, 8.00- 17.00, 9.00-18.00, 9.30-18.30, 10.00-18.00 and 11.00-20.00). This strategy allows it to have the restaurant opened from 8 am till 20h  and  the full staff working at the peak hour from 14.00 to 15.00.

Employees

Layout

In the next image we can observe the layout of Trinquet’s restaurant. Firstly, there is the kitchen where the 3 cookers receive the food, store it and cook it. Secondly, in the public place, there is one place to take one dish menu or sandwitches which is served by 2 waiters. One coffee and snacks place served by one waiter. And another place where the students take their menu by two waiters. Finally, there is a place, tipically for teachers, where one waiter serve the menu for them.

Layout

The peak hour

In this peak hour, the time that you spend from you arrive to the menu’s queue, till you pay it’s about 15 min. If you arrive earlier (14h) or later (15h) you will spend between 10 and 15 minutes and if you arrive at 14.30, you could spend almost 20 min.

As I said earlier, the menu’s place is served by 2 waiters that they have to serve, refill when they run out of something and collect the money. So it makes big queues at the peak hour. How we can see in the next images:

Making the queue:

IMG_20170324_142544

Waiting for been served (nobody there)

IMG_20170324_143317

Waiting for pay our menu (waitress, refilling desserts)IMG_20170324_143725

¿Possible solutions?

One thing that they already do very well is that cookers bring the food to the showcase. Avoiding that one of the waiters has to go for it.

Some possible solutions could be:

-The coffee waiter could help to refill or collect money to the menu place.

-Put in a paper, near the cash machine that the price is 4.90€, with two dishes, dessert and water, and it you take another drink 5.20€. This way, no-frequently students could know how much it is, and have the money prepared.

Hire one more person, could be a student for working from 14h till 15h, 13h till 15h or 13h till 16h.

We hope that this post makes you think about possible solutions in order to collect them and explain it to the restaurant Staff.

3 weakness of agrifood supply chains

Lack of transparency in the supply chain system

If the next actor of the supply chain hasn’t a good relation with his supplier when the supplier would have a problem with its farming, the next actor will realize too late to solve the problem so the supply chain will break.

 

Lack of communication between all the supply chain participants

This weakness is closely related with the first weakness. In order to be transparent, it is needed a fast and reliable communication system between the participants. It is needed to know when the order is ready, but also to communicate problems from the supplier, or even problems from the customer or the end of the supply chain to the supplier.

 

Lack of information for the customer

Increasingly often, customers want to know more about the product that they are buying. “Where it is from?” and “How it was cultivated?” are the most frequently questions. Give this information could be a good marketing strategy by differentiating our product from our competitors. A good way to solve this problem and it also very used could be create some videos where the customer could answer their questions and link it to the product by a QR code.

 

In conclusion

To manage an excellent supply chain, it is needed to compile and share the information automatically and in real time. For this reason, is important to invest in R&D and technology that manage the information in an efficient way.