On the road, in a supermarket, in the emergency room, in the bank, in the chair lifts, in a concert… Everyone has had to wait in a queue.
It is true that, studying on this subject, you realize that in this society of immediacy and new technologies there are things that refuse to change. Like the queues, that waiting ordered in a row with the common goal of reaching a point to get something.
Some studies calculate that in the 21st century we spent four years of their lives queuing up. It is a sample of order without any written law, those rows of unknown persons with civilized conduct waiting for their turn to arrive.
The strategy: A single queue, in the form of a snake, is better supported than several rows without order
There are some remedies so that the wait does not seem so long and to “cheat”, creating the perception of losing less time in a queue. It is a reality that when a person is busy, the perception of time is less.
To avoid despair, it has been shown that reporting the remaining time in the queue, is effective so that “time runs faster”
(When the first skyscrapers were built in the US, many people complained about the time lost in waiting for elevators, it was solved by placing many mirrors in those areas to entertain them.)
Many of the queues that steal, on average, four years of life, are inevitable. There are companies aware of this. A well-known case is the Houston airport. His passengers complained about waiting in the luggage tapes. They hired more staff and the situation continued. The solution worked to keep the planes away from the baggage claim area. The passengers had to walk a lot more to get to the tapes. So that time was not as long as before.
Time stops: most believe that the delay suffered lasts 30% more than the real time lost
One of the advances in psychology of waiting is the idea of forming a single queue, shaped like a snake. Staying in a single queue will be longer, in addition all people follow the same path, have the feeling that nobody is going to skip the line and respect the turn.
The opposite of when different queues are formed in a straight line. You have the feeling that the row in which you are going slower than the one next to you. Anxiety appears when there is a certain disorder in those ranks, which some people take advantage of to advance positions without respecting the turns.
From the reward to despair there is only one step
There are factors that contribute to waiting in a queue leading to despair:
– Waiting alone will become longer than if we go accompanied.
– Very few people get out of a queue when they have more people behind them, no matter how long they have to wait.
– The multiple queues increase the anxiety pictures by giving the feeling that the shifts are not being distributed with justice, because each row progresses at different rates. This situation has even name, the Erma Bombeck law: “The other line always advances faster than ours”.