Returns solutions

Returns solutions for your business


Sometimes parcels need to be sent back. The Australia post company designed the parcel return service to be easy, hassle-free, and good for your business. The customers will have flexibility in how they return items, and that’s something they’ll be pleased with.
eParcel Returns enables you to manage your returns and delivery through eParcel, Australia’s largest business to consumer parcel delivery service.
•Convenient options: customers can contact you, use label provided or go online
•Over 19,000 returns locations Australia wide (Australia Post retail outlets and Street Posting Boxes)
•You have the choice as to whether you offer to pay for the return postage or your customer does
•Specify Australia Post packaging for your returns, or use handy returnable satchels (coming soon)
•Tracking in select locations for peace of mind
•Choose the speed of the return – express or regular
If you want a basic, untracked returns solution, the Return Paid Parcels service is available, which makes it easy for your customers to return items to you.

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